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Shipping / T&C's

TRADING TERMS

SHIPPING
Orders are dispatched within 2 days of confirmation of payment.
Orders are dispatched via either Australia Post or Courier.

Australian Delivery 
Flat Rate $12.00 inc GST

Free Shipping for orders within Australia over $100

International Delivery 
Flat rate $20.00 for orders under 1.25kg in weight.
For all orders over 1.25kg, we will contact you advising the delivery costs.

Gift wrapping and card available for $5

 

PAYMENT

All prices are in Australian Dollars ($AUD).

The current form of payment will be via phone, credit card, cheque/money order or Paypal.

A secure page is installed for your convenience when ordering using your credit card.

VISA & MasterCard are accepted. Our site will be secured by GeoTrust this utilizes 128-bit SSL certificates thereby offering a very high level of encryption for security. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

Alternatively, cheque or money order will be accepted. Please make cheques payable to: DSP Cosmetics.

TRADE ENQUIRY 

If you are a salon/spa interested in the range, please contact:
DSP Cosmetics Pty Ltd

03 9802 6894

sales@deadseaproducts.com.au

COMMENTS & SUGGESTIONS 
We love hearing feedback from our customers – please email admin@deadseaproducts.com.au

GIFTS - Corporate
We can cater for all of your corporate gift requirements. Call or email us to discuss a fun and unique gift idea. sales@deadseaproducts.com.au 03 9802 6894

RETURNS
In regards to internet purchases, the product must be returned in its original state within 7 days of purchase. Unfortunately due to the nature of the products we cannot accept returns where the packaging has been opened.

TECHNICAL PROBLEMS 
If you experience any technical problems with your shopping bag or checkout process during your shopping experience, please contact admin@deadseaproducts.com.au

TERMS AND CONDITIONS AGREEMENT

Please read them carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from DSP Cosmetics Pty Ltd indicates your acceptance of these terms and conditions.

DSP Cosmetics Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

DSP Cosmetics Pty Ltd is the service provider; it is also referred to as "DSP Cosmetics", "us" and "we".

Customer is the person or organisation who purchases or seeks services from DSP Cosmetics; it is also referred to as "you".

PLACING ORDERS
- Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

- Cancellations may be communicated by email or phone.

PAYMENT
For on-line orders, accepted payments include credit cards (Visa/ Master card ONLY) and Paypal. Cheques and Money Orders are also accepted however goods will not be dispatched until cheque is received and cleared. Cheques/Money Orders must be made out to DSP Cosmetics.

RETURN AND REFUND
- There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

- Any incorrect, missing or damaged items received must be reported to DSP Cosmetics within 24 hours of you receiving the delivery. This can only be done by E-mail or Phone.

- Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product

- If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

DISCLAIMER
- Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

- Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

- Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images. 

 

 

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